Refund & Cancellation Policy

Effective Date: April 1, 2026

Thank you for choosing FOAV Media Production. This Refund & Cancellation Policy outlines the terms governing payments, cancellations, refunds, digital services, and related transactions conducted through our website and platforms.

By purchasing services, products, memberships, bookings, or digital content from FOAV Media Production, you agree to the terms outlined below.

1. General Policy

FOAV Media Production provides digital media, multimedia, creative, and online platform services. Due to the nature of digital and creative work, certain purchases may be non-refundable once work has commenced or digital access has been granted.

Refunds and cancellations are evaluated on a case-by-case basis and may be subject to administrative, processing, or service fees.

2. Deposits & Project Payments

Unless otherwise stated in writing:

  • Deposits made toward creative projects, media production, web services, animation, design, or custom development work are generally non-refundable once work has started.
  • Project balances must be paid according to agreed payment schedules or invoices.
  • Failure to complete payment may result in suspension of services, delayed delivery, or cancellation of the project.

FOAV Media Production reserves the right to retain payment for work already completed, consultation time, administrative costs, or third-party expenses incurred.

3. Digital Products & Downloadable Content

Due to the nature of digital products and downloadable content:

  • Digital downloads
  • Templates
  • Media assets
  • Graphics
  • Video content
  • Plugins
  • Membership access
  • Online resources

are generally non-refundable once access, download, or delivery has been provided.

Refund requests for defective or inaccessible digital products may be reviewed at our discretion.

4. Memberships, Subscriptions & Booking Services

For membership platforms, subscriptions, consultations, or booking-based services:

  • Users may cancel recurring subscriptions at any time unless otherwise stated in a service agreement.
  • Cancellation of a subscription prevents future billing but does not automatically generate refunds for previous payments already processed.
  • Missed appointments, sessions, or consultations may be non-refundable unless cancelled within an approved notice period.

FOAV Media Production reserves the right to suspend or terminate memberships or services for abuse, fraud, chargebacks, or violations of platform policies.

5. Event Listings & Promotional Services

For event promotion, advertising, featured listings, hero placements, sponsored content, or related promotional services:

  • Payments for active promotional placements may be non-refundable once the listing or campaign has been published or scheduled.
  • Refunds for duplicate payments, billing errors, or technical issues may be reviewed on a case-by-case basis.
  • Removal of an event or advertisement by the customer does not automatically qualify for a refund once promotional services have begun.

6. Cancellation Requests

Cancellation requests must be submitted in writing through our official communication channels.

Approval of cancellations is subject to:

  • The stage of work completed
  • Services already rendered
  • Third-party costs incurred
  • Existing contractual obligations

7. Chargebacks & Payment Disputes

Users agree to contact FOAV Media Production before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

  • Account suspension
  • Permanent service restrictions
  • Legal recovery actions where applicable

8. Refund Processing

Approved refunds may take several business days to process depending on the payment provider or financial institution used.

Refunds are typically returned through the original payment method unless otherwise agreed.

9. Exceptions

FOAV Media Production reserves the right to make exceptions to this policy at its sole discretion in situations involving:

  • Technical errors
  • Duplicate transactions
  • Service failures
  • Billing mistakes
  • Exceptional circumstances

10. Changes to This Policy

We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Updated versions become effective upon posting to the website.

11. Contact Information

For refund or cancellation inquiries, please contact:

FOAV Media Production
 Website: foavmedia.com
 Email: support@foavmedia.com

12. Acceptance of Terms

By purchasing or using services provided through this website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.